MOST PROBABLE REAL EXAM QUESTIONS IN SALESFORCE ENERGY-AND-UTILITIES-CLOUD PDF DUMPS FORMAT

Most Probable Real Exam Questions in Salesforce Energy-and-Utilities-Cloud PDF Dumps Format

Most Probable Real Exam Questions in Salesforce Energy-and-Utilities-Cloud PDF Dumps Format

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q72-Q77):

NEW QUESTION # 72
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

  • A. Define the data to be migrated for the customer's connections process
  • B. Identify the data sources to generate the customer's new connections reports and dashboards
  • C. Define the metrics to measure the customer's new connections process.
  • D. Define the business stakeholders for the customer's new connections process.

Answer: B,C

Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment.
Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection.
By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.References= Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports anddashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.


NEW QUESTION # 73
A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?

  • A. Performance tests should not be done as part of UAT; it should only focus on functional requirements.
  • B. At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary
  • C. Just before the go-live, so the performance test does not alter the overall load on the system
  • D. After the go-live, so the performance can be tracked directly in the production environment

Answer: B


NEW QUESTION # 74
An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

  • A. The potential customer began their journey using WhatsApp.
  • B. Some customers existed on a legacy billing system from previous contracts
  • C. Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
  • D. Credit ratings are actively used as a pricing input for small and medium business customers

Answer: C,D

Explanation:
For accurately pricing quotes for new, small, and medium business customers, integration with third-party systems is necessary in scenarios where meter technical data is required from the Distributed System Operator (DSO) to confirm supply capability (B), and where credit ratings are used as a pricing input (D). Integrating with the DSO's systems ensures accurate supply feasibility assessments, while integrating with credit rating agencies provides the necessary financial risk insights to inform pricing decisions effectively.References= Salesforce Energy and Utilities Cloud documentation on pricing and quoting emphasizes the need for accurate data, which may require integration with external systems for meter data and credit assessments. Information on integrating Salesforce with external systems for enhanced quoting accuracy canbe found in Salesforce's integration and API documentation:https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/


NEW QUESTION # 75
Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

  • A. Immediately start building the solution in their favorite technology.
  • B. install Salesforce Service Cloud and start building custom objects and APEX classes.
  • C. Start evaluating productsand offerings from as many third-party suppliers as possible.
  • D. Select the Energy and Utilities Cloud applications that best meet the company's needs

Answer: D

Explanation:
As the project team transitions from the discovery and solution design phase to implementation, the first step in the build process should be selecting the Energy and Utilities Cloud applications that best align with the company's specific needs. This step ensures that the foundation of the project is based on applications that directly address the identified business requirements and goals, enabling a more targeted and effective implementation strategy. Starting with a clear selection of the appropriate Energy and Utilities Cloud applications allows for focused development efforts and maximizes the efficiency of the project team.References= Salesforce Energy and Utilities Cloud documentation outlines the importance of selecting the right applications as a critical initial step in the implementation process. This approach is supported by best practices in project management and implementation strategies for Salesforce solutions:https://www.salesforce.com/products/industries/energy-and-utilities/overview/


NEW QUESTION # 76
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation.
The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

  • A. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
  • B. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
  • C. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
  • D. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

Answer: B,D

Explanation:
These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.References= Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce's strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals.
https://www.salesforce.com/products/industries/energy-and-utilities/overview/


NEW QUESTION # 77
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